Terms & Conditions

Effective Date: [Insert Date]
Website: CaribbeanLakay.us
Business Name: Caribbean Lakay Food Truck

Welcome to Caribbean Lakay Food Truck (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website CaribbeanLakay.us, our online ordering system, catering services, and food truck operations.

By accessing or using our website, placing an order, booking catering, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree, you should discontinue use of our website and services.

1. Scope of Services

Caribbean Lakay operates as a mobile food truck and online ordering platform specializing in Caribbean and Hawaiian-inspired cuisine. Our services include:

On-site food sales from our food truck.
Online ordering for pickup or delivery (direct or via third-party delivery partners such as DoorDash, UberEats, etc.).
Catering and private event services.
Website features including menu display, truck schedule updates, contact forms, and promotional content.

We may add, modify, or discontinue services at our discretion.

2. Eligibility to Use Services

You must be at least 18 years old or have parental/guardian consent to use our online services.
You must provide accurate, complete, and up-to-date information when placing orders or submitting forms.
You may not use our services for unlawful purposes or to cause harm, disruption, or fraud.

3. User Accounts

Creating an account is optional but may be required for certain features (e.g., saved orders, catering requests).
You are responsible for safeguarding your account credentials.
You must notify us immediately if you suspect unauthorized access.
Caribbean Lakay is not responsible for losses arising from misuse of your account credentials.

4. Menu, Pricing & Availability

All menu items, prices, and availability are subject to change without notice.
Prices displayed on our website may differ slightly from on-site truck pricing due to promotions, fees, or delivery costs.
We make reasonable efforts to maintain accurate menu descriptions, including dietary labels (halal, kosher, vegan, spicy, etc.), but cannot guarantee complete accuracy. Customers with allergies or restrictions must inform us directly before ordering.

5. Ordering Process

Placing Orders: Orders may be placed through our website, approved delivery apps, or directly at our food truck.
Order Confirmation: An order is not considered confirmed until you receive a confirmation email, SMS, or app notification.
Modification: Once placed, modifications may not always be possible, especially if preparation has started.
Cancellation: Orders may be canceled within a limited time window. Refunds, if applicable, are governed by our Refund Policy.
Right to Refuse: We reserve the right to refuse or cancel any order due to availability, pricing errors, or suspected fraud.

6. Delivery & Pickup

Delivery is subject to availability within specific service areas.
Third-party delivery services (DoorDash, UberEats, etc.) are governed by their own terms and conditions. We are not liable for delays, damages, or errors caused by third-party couriers.
Pickup orders must be collected within the designated timeframe. Failure to collect may result in food disposal without refund.
Delivery times are estimates only; we do not guarantee exact delivery times.

7. Catering & Private Events

Catering requests require detailed event information (date, time, guest count, location, budget).
A deposit may be required to secure bookings.
Final guest count and menu selections must be confirmed at least 7 days before the event.
Cancellations may result in partial or full forfeiture of deposits (see Refund Policy).
Caribbean Lakay reserves the right to refuse catering requests outside our capacity, service area, or operational limits.

8. Payments

We accept payment methods including credit/debit cards, digital wallets, third-party payment providers, and cash (where available).
All online payments are securely processed through third-party payment providers (e.g., Stripe, Square, PayPal).
Caribbean Lakay does not store full payment card details.
Payments must be made in full at the time of order unless otherwise agreed (e.g., catering deposits).

9. Refunds & Cancellations

Refunds and cancellations are subject to our Refund Policy, available separately on our website.

10. Food Safety & Allergies

All our menu items are prepared to be Halal and Kosher compliant.
While we strive to avoid cross-contamination, we cannot guarantee that all dishes are allergen-free.
Customers must notify us of any allergies or dietary restrictions when placing orders.
Caribbean Lakay is not liable for adverse reactions caused by failure to disclose allergies.

11. Intellectual Property

All website content, including text, images, graphics, menus, and logos, are the intellectual property of Caribbean Lakay.
You may not reproduce, distribute, modify, or use our content without written permission.
User-generated content (e.g., reviews, tagged photos) may be reposted by us on social media or marketing materials with appropriate credit.

12. Prohibited Uses

You agree not to:

Use the website or services for unlawful, fraudulent, or harmful activities.
Interfere with website functionality or security.
Copy or scrape our menu or website for commercial use.
Impersonate another person or submit false information.

13. Disclaimer of Warranties

Our website and services are provided “as is” and “as available.”
We make no warranties regarding uninterrupted service, error-free functionality, or absolute accuracy of menu descriptions.
While we strive for quality, we do not guarantee that food will always meet personal taste preferences.

14. Limitation of Liability

Caribbean Lakay is not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss, missed events).
Our liability for direct damages is limited to the amount paid for the order or service in question.
We are not responsible for delays due to weather, traffic, delivery partners, or circumstances beyond our control.

15. Indemnification

You agree to indemnify and hold Caribbean Lakay, its owners, employees, and affiliates harmless from claims, damages, or expenses arising from your misuse of our services, breach of these Terms, or violation of laws.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the United States and the State in which our food truck operates.
Any disputes shall be resolved exclusively in the courts located in that jurisdiction.

17. Termination of Services

We may suspend or terminate your account or access to services at any time without notice for violations of these Terms or suspected fraudulent activity.

18. Third-Party Services

We may link to or integrate with third-party platforms (delivery apps, payment gateways, social media). We are not responsible for their policies or actions. Please review their separate terms and conditions.

19. Promotions & Loyalty Programs

From time to time, we may offer promotions, discounts, or loyalty programs.
These are subject to additional rules and may be modified or discontinued without notice.
Fraudulent participation (e.g., using multiple accounts) may result in cancellation.

20. Communication

By providing your contact details, you consent to receiving communications related to your orders, deliveries, and customer service.
You may opt in to receive promotional communications and opt out at any time.

21. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with the revised “Effective Date.” Your continued use of our services after changes constitutes acceptance of the updated Terms.

22. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.

23. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Caribbean Lakay regarding the use of our services.

24. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Caribbean Lakay Food Truck
📍 Service Area: [Insert City/State, USA]
📞 Phone: +1 (xxx) xxx-xxxx
📧 Email: info@caribbeanlakay.us
🌐 Website: www.caribbeanlakay.us