Privacy Policy

Effective Date: [Insert Date]
Website: CaribbeanLakay.us
Business Name: Caribbean Lakay Food Truck

Caribbean Lakay (“Company,” “we,” “our,” or “us”) is committed to safeguarding the privacy of our customers, visitors, and users (“you,” “your”). This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website (CaribbeanLakay.us), place an online order, inquire about catering or private events, follow our social media, or interact with our food truck in person.

We recognize that our customers trust us not only to serve fresh, halal and kosher Caribbean & Hawaiian-inspired food but also to handle their personal information responsibly. Protecting your privacy is part of our commitment to quality service.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect different types of information depending on how you interact with us. This information may include:

1.1 Personal Information You Provide Directly

  • Account Information: If you create an account, we collect your username, password, and preferences.

  • Contact Information: Your full name, phone number, email, and address for billing or delivery.

  • Order Information: Menu items purchased, delivery preferences, payment details, and notes (e.g., “extra spicy” or “no dairy”).

  • Catering/Event Information: Date, time, location, guest count, budget, and dietary needs.

  • Customer Support Data: Information shared when contacting us by phone, WhatsApp, email, or through our website forms.

1.2 Automatically Collected Information

  • Device Data: IP address, browser type, operating system, mobile carrier.

  • Usage Data: Pages viewed, time spent, referring links, and search queries.

  • Cookies & Pixels: Tracking technologies help us understand your preferences, remember cart items, and improve ad targeting.

1.3 Information from Third Parties

  • Delivery Partners (UberEats, DoorDash, etc.): May share delivery status, contact details, and payment confirmations.

  • Payment Providers (Square, Stripe, PayPal): Provide transaction details but not full card numbers.

  • Social Media Platforms: If you connect via Instagram, Facebook, TikTok, or YouTube, we may receive profile data or engagement metrics.

2. How We Use Your Information

We use the collected information for multiple purposes, including but not limited to:

  1. Order Fulfillment – to prepare, process, and deliver your meals.

  2. Catering & Events – to coordinate schedules, menus, and pricing for private bookings.

  3. Customer Support – to respond to questions, complaints, or feedback.

  4. Improving Services – analyzing data to refine our menu, website usability, and delivery logistics.

  5. Marketing – sending promotional offers, newsletters, or social updates (with opt-out option).

  6. Safety & Compliance – detecting fraudulent activity, protecting against unauthorized transactions, and complying with laws.

  7. Customization – personalizing your menu recommendations based on previous orders or browsing behavior.

  8. Scheduling Updates – notifying customers about our truck’s location, schedule changes, or event appearances.

3. Legal Basis for Processing (For Compliance)

Under U.S. and international privacy frameworks, we process your data based on:

  • Consent – when you subscribe to our newsletter or allow cookies.

  • Contractual Necessity – to fulfill online and catering orders.

  • Legal Obligations – to meet tax, health, and business regulations.

  • Legitimate Interests – improving services, protecting our business, and advertising relevant offers.

4. Sharing Your Information

We do not sell or rent your personal data. Information is only shared when necessary:

  • Delivery Partners: To ensure timely delivery of your orders.

  • Payment Processors: To handle secure transactions.

  • Marketing Services: To send promotions via email or SMS (with consent).

  • Analytics Tools: To measure traffic and user behavior.

  • Legal Authorities: If required by law or to protect safety.

  • Business Transfers: If Caribbean Lakay merges, sells, or transfers assets.

5. Cookies & Tracking Technologies

We use cookies, pixels, and tracking tools to:

  • Store your cart and login session.

  • Measure performance and customer trends.

  • Deliver targeted ads on platforms like Facebook, Google, and TikTok.

  • Improve user experience.

You may disable cookies in your browser, but certain site functions may be limited.

6. Data Retention

We keep personal data for as long as necessary:

  • Orders & transactions → retained for 5–7 years (tax/legal purposes).

  • Catering inquiries → retained for 2 years.

  • Marketing lists → until you unsubscribe.

  • Customer support messages → up to 3 years.

After retention, data is anonymized or securely deleted.

7. Data Security

We employ strong safeguards:

  • SSL encryption for online orders.

  • Restricted staff access to customer records.

  • Encrypted payment systems (we never store full card numbers).

  • Regular website security audits.

No system is 100% secure, but we take all reasonable steps to minimize risks.

8. Your Privacy Rights

You have the right to:

  • Access your data and request a copy.

  • Correct inaccuracies in your personal information.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent from marketing emails.

  • Opt-out of cookies and targeted ads.

  • File a complaint with relevant authorities if you believe your rights are violated.

To exercise your rights, contact us at info@caribbeanlakay.us.

9. Children’s Privacy

Our services are intended for individuals over 13. We do not knowingly collect data from children. Parents who believe their child has provided data should contact us for removal.

10. Social Media & Marketing

  • If you follow our social accounts, we may see your profile information based on your privacy settings.

  • We may repost tagged photos or reviews with permission.

  • Promotions may include special deals, events, or truck schedules.

You can opt out of marketing at any time.

11. Third-Party Links

Our site may contain links to partner platforms (e.g., delivery apps, social pages). We are not responsible for their privacy practices. Please review their policies separately.

12. Location & Schedule Features

Since Caribbean Lakay is a mobile food truck, we may:

  • Share your location if you allow geolocation services to find nearby truck stops.

  • Post schedules on our site and social media to update customers.

  • Use map integrations (Google Maps) for directions.

We do not track your real-time location unless you opt in.

13. Refunds & Transaction Data

If a refund is issued:

  • We may request transaction details for verification.

  • Refund records are retained for accounting.

  • Refund eligibility follows our Refund Policy (separate page).

14. International Users

Our servers are in the United States. If you access from another country, your information may be transferred and processed under U.S. law.

15. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on this page with a new effective date. Significant changes will be communicated via email or website notice.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, contact us at:

Caribbean Lakay Food Truck
📍 Service Area: [Insert City/State, USA]
📞 Phone: +1 (xxx) xxx-xxxx
📧 Email: info@caribbeanlakay.us
🌐 Website: www.caribbeanlakay.us

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